Soft Skills

HOLISTIC PERSONALITY ENRICHMENT PROGRAM PGDM BATCH 2010 – 2012
PROGRAM OUTLINE:
MODULE I: COMMUNICATION SKILLS:
1. Verbal communication skills:
  • Accent neutralization
  • Active listening
  • Rate of speech
  • Vernacular English
  • Sound articulation
  • Pronunciation
  • Voice Modulation
  • Working Vocabulary
  • Speech modulation
  • Technical Report Writing
  • English Language (Grammar, Pronunciation)
  • Conversational skills
  • Netiquettes
  • Telephone Etiquettes
  • Public speaking:
  • Presentation skills
  • Extempore
  • Management concept
  • Speeches
  • Debates
2. Non – verbal communication skills:
  • Body language
  • Personal presentation skills. (Dressing-business & casual and accessories)
  • Business etiquettes and manners
  • Work place manner and etiquettes
  • Hygiene
  • Physique
  • Table manners
MODULE II: PERSONAL SKILL DEVELOPMENT
1. Customer Centric Attitude
2. Competent Proficiency/ IT Knowledge 

  • Grip over operating system
  • MS- Office, PDA
3. Verbal and Non- Verbal Intelligence
4. All Banking applications
5. Rules/ regarding women
6. Labour laws (PF, Medical Insurance, Bonus, Salary structure)
7. Income tax
8. Informed about Psycho-Somatic diseases
9. Flavour for some hobby/ art form (dance/ music forms/ painting/ photography, etc.)
10. Quantitative aptitude
11. Time management
12. Stress Management
13. Cognitive abilities 

  • Decision making and problem solving skills
  • Information-gathering skills
  • Evaluating future consequences of present actions for self and others
  • Determining alternative solutions to problems
  • Skills of analysis regarding the influence of values and attitudes of self and

others on motivation

  • Critical thinking skills
  • Analyzing peer and media influences
  • Analyzing attitudes, values, social norms and beliefs and factors affecting these
  • Identifying relevant information and information sources
MODULE III: INTERPERSONAL SKILLS DEVELOPMENT
1. Emotional Intelligence
2. Team playing ability/ Cooperation and teamwork
3. Leadership
4. Learning to be: Personal abilities
a) Skills for increasing internal locus of control
• Self-esteem and confidence-building skills
• Self-awareness skills including awareness of rights, influences, values, attitudes, strengths and weaknesses
• Goal-setting skills
• Self-evaluation, self-assessment, and self-monitoring skills
b) Skills for managing feelings
. Anger management
. Dealing with grief and anxiety
. Coping skills for dealing with loss, abuse, trauma
5. Learning to live together: Interpersonal abilities
a) Interpersonal communication skills
• Verbal and nonverbal communication
• Active listening
• Expressing feelings; giving feedback (without blaming) and receiving feedback
b) Negotiation and refusal skills
• Negotiation and conflict management
• Assertiveness skills
• Refusal skills
c) Empathy 

• Ability to listen to and understand another’s needs and circumstances and express that understanding

d) Cooperation and teamwork
• Expressing respect for others’ contributions and different styles
• Assessing one’s own abilities and contributing to the group

e) Advocacy skills
• Skills of influence and persuasion • Networking and motivation skills
MODULE IV: GROUP EFFECTIVENESS SKILLS
  1. Conflict Resolution: Apply effective techniques to resolve Interpersonal conflict
  2. Social Responsibility and Effective Citizenship: Demonstrate awareness of the social and global environment by making informed decisions for effective participation in the community.
  3. Teamwork: Work effectively and cooperatively in a group setting.
  4. Value Diversity: Value differences among people.
  5. Effective Relationships: Develop positive relationships with family members, co-workers, friends, and others.
MODULE V: PERSONAL MANAGEMENT SKILLS
  1. Career Development: Make career choices appropriate to current personal needs and to the changing nature of the labour market.
  2. Career Securing: Demonstrate effective job search skills.
  3. Study Skills: Use effective study skills in order to master course content.
  4. Stress Management: Manage stress in appropriate ways.
  5. Coping with Change: Understand and manage change appropriately.
  6. Time Management: Organize activities to accomplish desired tasks in the time available.
  7. Self-Concept: Evaluate one’s self-concept in regards to self-esteem, values, attitudes, interests, goals, strengths and weaknesses.
MODULE VI: BUSINESS KNOWLEDGE & CAREER INFORMATION
1. Business Simulations: 

  • Business plan
  • Product Designing
  • Market the product
  • Design the working capital
  • Market information and decision making
2. Government regulations: 

  • Elections
  • Budget
3. Career: 

  • Career Portfolio Mapping
  • Emotional Intelligence
  • Team playing ability
  • Leadership
  • Assessment of personal strengths and weakness.
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